Terms of Service

1. Who we are

Askshelf is run by Badveli Nikhil Kumar Reddy, My Home Avatar, Hyderabad, Telangana, India - 500089 (“we”, “us”). “You” means the person or business that connects a store to the service, and the people they let use it.

You must be at least 18 and able to agree to these terms for the store you connect.

2. The plugin and the service

The Askshelf plugin is free software, released under the GNU General Public License, version 2 or later. These terms do not limit your rights under that licence: you may use, study, change and share the plugin’s code.

The plugin works with the Askshelf service, which we host. The plugin does not contact the service until a store manager clicks “Connect Askshelf”. These terms apply from that moment, and only to the service.

3. Plans and question limits

Each Askshelf account is on a plan with a monthly number of questions and connects one store at a time. The Free plan includes 10 questions a month. Paid plans include more; current plans and prices are on our pricing page.

• Every question counts once, when its answer finishes, including questions Askshelf declines as off-topic.
• Questions that are stopped, end in an error, or are blocked because they contain personal data do not count.
• The month is the calendar month in UTC. Unused questions do not carry over.
• Every plan can use every data tool. Plans differ only in the number of questions and in support.

We may change the Free plan’s limit. We will give at least 30 days’ notice in the plugin or by email before lowering it.

4. Paid plans and billing

Paid plans are billed by Askshelf directly, not through WordPress.org or WooCommerce.com. Payments are handled by our payment provider, Dodo Payments, which acts as the merchant of record and may add sales tax or VAT where the law requires.

• Plans are billed monthly or yearly, as you choose, in advance, in US dollars, and renew until cancelled. A yearly plan includes the same number of questions each calendar month as the monthly plan.
• You can cancel at any time. The plan stays active until the end of the period you paid for, then your account moves to the Free plan. Paid periods are not refunded, except where the law requires it.
• If you upgrade, or switch from monthly to yearly billing, the change applies right away and the price difference is charged pro rata.
• We will tell you at least 30 days before a price change takes effect. The new price applies from your next renewal.
• If a payment fails and is not fixed within 14 days, your account moves to the Free plan.

5. Your store data

Your store data stays yours. To answer a question, the plugin sends the service the question, the conversation so far and the results of the read-only lookups the AI asks for. We use this only to answer that question and do not keep it afterwards. The privacy policy sets out exactly what is sent and stored.

You are responsible for having the right to process your store’s data this way, including under your own privacy policy towards your customers.

6. Answers are a starting point

Answers are written by an AI model from your store’s data. They show the lookups behind them so you can check them, but they can be incomplete or wrong, for example when WooCommerce Analytics has not finished importing older orders.

Check important numbers before you rely on them. Askshelf does not give financial, tax, accounting or legal advice.

7. Acceptable use

Do not:

• connect a store you are not allowed to manage;
• use the service to identify, profile or contact individual customers;
• get around question limits, for example by creating many accounts;
• probe, overload or attack the service, or reverse engineer it beyond what the law allows;
• resell access to the service without our written agreement.

8. Availability and changes to the service

We work to keep the service running but do not promise it will always be available or free of errors. We may change, add or remove data tools and AI models. If we stop the service, we will give at least 60 days’ notice and refund the unused part of any paid period.

9. Suspension and ending

You can stop using the service at any time by disconnecting the store in the plugin’s settings or uninstalling the plugin.

We may suspend or disconnect a store that breaks these terms or puts the service at risk. Where we can, we will tell you first and give you a chance to fix it.

10. Liability

The service is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost sales or decisions made from an answer.

Our total liability for any claim about the service is limited to the greater of the amount you paid us in the 12 months before the claim and US$50. Nothing in these terms limits liability that cannot be limited by law.

11. Changes to these terms

We may update these terms. For a significant change, we will give at least 30 days’ notice in the plugin or by email. If you keep using the service after the change takes effect, the new terms apply.

12. Law and disputes

These terms are governed by the laws of India, and the courts of Hyderabad have jurisdiction. If you are a consumer, you keep the protections of the law where you live.

13. Contact

Questions about these terms: support@askshelf.in.